I have recently started a new position and am required to use an app that has three Facebook trackers, one of them being a Facebook location tracker according to Exodus App Privacy in order to get your food when it would literally work perfectly fine ordering to a real cashier or shit even a website rather than having to download an app.

I have also read many stories of people that live in apartments that require them to use a mobile app for god damn LAUNDRY. All you need, is a card reader, and it will work perfectly fine like it has been for the longest time.

Privacy concerns aside, it is just annoying that you need this app and that app and this app and that app and it just clutters space on your phone. Security concerns too as now they have all of this additional info on you online, such as your phone number your email your real name, instead of just your credit card info like a card reader would have. And I am willing to guarantee that their security model is absolute horseshit because they have such a small team of engineers working on the app and the servers.

Literal enshitification

Magne

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    A person’s music taste seems to crystalize at some point in their teenage years. The bands you loved at 15-17 are probably the bands that you’ll love forever.

    Likewise, I’m finding that my relationship with information services as a whole probably crystalized a while ago, and the new era of “apps for every individual thing” is just wholly unappealing. Give me a web browser to interface with your information. If I can’t get it done with that, I’m more likely to move on to some even older tech and skip your product altogether.

    Now if you’ll excuse me, I’m late to bingo. And get off my lawn.

    Me: “seems to” “at some point” “probably” while making a minor, secondary point. Others: Severely Triggered

    • N-E-N@lemmy.ca
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      I’m doing my best to constantly listen to new music every week to keep fresh and malleable in my taste

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          For me it depends on the mood. New stuff is fun, but stuff I know can be instantly trabsportative to moods or mental spaces and it feels good. New stuff can be too mentally engaging if I’m trying to do focus work or zone out. I think I listen to less new stuff now because I’m usually wanting to zone out with music more than actively engage with it.

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        I HATED rap and whatnot when I was 12-19 or so. Apple too.

        Now I’m constantly listening to clipping. and doneone and UGK (RIP Young Pimp C) on my iPhone.

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      Dunno I can’t stand the music I listened to in my teenage years.

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      The bands you loved at 15-17 are probably the bands that you’ll love forever.

      Thank god that wasn’t the case. Listened to some awful shit as a kid

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        Me neither. I wonder if that’s even true, because i see a lot of people changing tastes with age.

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      Everything that’s normal between age 10-20 is just as it is.

      Everything you get to know between 20 and 30 is the hot new shit.

      Everything after age 30 is just another fad you don’t want to invest time to get to know anyway

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        I’ve come up with a set of rules that describe our reactions to technologies:

        1. Anything that is in the world when you’re born is normal and ordinary and is just a natural part of the way the world works.
        2. Anything that’s invented between when you’re fifteen and thirty-five is new and exciting and revolutionary and you can probably get a career in it.
        3. Anything invented after you’re thirty-five is against the natural order of things.

        ― Douglas Adams, The Salmon of Doubt

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      That’s altogether BS. The bands I listen to have changed constantly since my teenage years. That’s just an excuse to become a ranting old man.

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      One of the credit card companies I use has a website that won’t work properly anymore in my phone’s browser.

      My wife has a card through this company as well and she uses their app with no problems.

      I have zero interest in installing their app so once a month I fire up my surface pro just to pay that damn bill.

      It used to work just fine in the phone browser though.

      Should probably just cancel that shitty account one of these days.

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      I don’t know if anyone growing up these days would actually like mobile app requirements if they took the time to think about why they’re required. Source: I’m one of them.

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        Most people young or old don’t think about it and don’t care.

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      I’m finding that my relationship with information services as a whole probably crystalized a while ago

      You are correct but it goes further:

      Any tech that existed before you start school is completely natural and quite boring.

      Any tech that is invented while you still care about new tech (this can be anywhere between 15 and 45 as it depends on the person) is exciting and cool.

      Anything after that is squarely in get off my lawn territory and a bit scary and confronting.

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      Not necessarily… I grew up already in the era of apps, but have the same attitude. And I actually did actively use a smartphone during my tween and early teen years.

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      I don’t think that’s true. I like what I liked what I was a teen but more in a nostalgic kind of way. I definitely didn’t like harder metalcore in my teens the way I do now lol.

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      Nice bullshit armchair Freud u hating every change due to immaturity or unwillingness to learn doesnt mean we do too

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    I realize you may just be venting but consider complaining to your college administration either via your student council or by yourself.

    It should not be the norm to have to tell a stranger where you are to eat food.

    You are paying for your education even if you are doing so via a loan and that gives you the right to tell them how you feel about them invading your privacy. In college and in jobs authority figures routinely try to control you and it is worth learning to take a stand against such abuses.

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      They literally could not give one fuck less. They are probably being paid or otherwise are getting some other kind of kickback to push these apps. Colleges are…I hesitate to say greedy, but let’s call it “capitalistic”.

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        I agree with the sentiment, but if no one ever complains things are guaranteed to not change. At least this is, at the very least, an exercise in explaining your own viewpoints and understanding the workings of an institution. That is a skill and lesson that is valuable in the professional world.

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      via your student council or by yourself.

      This is literally what the student council exists for! Also, OP could join student council! As a graduated student government nerd I highly recommend it!

      Worth noting the college probably did it because they want to appear to be technologically advanced. As part of Student government I visited a campus that had no public water fountains but did have a gigantic touchscreen map about the size of a normal printed map that conveyed no extra information that a printed map would. It was very clear what motivations were behind those decisions

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    I went to college before it was app everything and our student id’s were smartcards. Dining plan associated with the smartcard. Just stick it in the reader when you show up and you’re good. You could put cash on your card then use it for the vending machines or laundry or any little incidental on campus. If you needed cashed added to your account, your parents could go online and do it, or you could. That was the only online component. The entire system just worked without any fuss or privacy concerns or anything.

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      Almost without any privacy concerns. When I went to college around the turn of the millennium, I worked at the main food court on campus. We had a card system just like you’re describing. When we swiped the student’s card to pay for their meal, their student ID would come up on my screen. Their student ID was their SSN. Back then the first three digits of a person’s SSN was based on the state they lived in when they got their number assigned. For most people that was when they were a baby or at least very young, and for most people that’s the state they did most of their growing up in. I used to have most of the codes memorized, so when I’d swipe someone’s card and see that they had an SSN from someplace that wasn’t the state where the university was, I’d mention it. “Oh, hey, you’re from Ohio? My aunt lives in Ohio.”

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        Yikes! That was a privacy nightmare. We were fortunate that the university assigned a personal ID on enrollment. I think the only place that had access to the social was the front office. Of course some of the students worked at the front office. I hope they were required to sign an NDA.

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      Yeah it worked this was in the late 90s except your ID was a swipe card and it really only worked on food. You also had to go to the business office with a check to deposit more funds. Online was still dial up for most people.

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      That’s still how it works where I am, but the little devices to renew your card every semester are broken half the time, so yay

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      I like this too because it doesn’t require you to turn on NFC which I feel like drains power.

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        I mean, it does. But it’s such an insignificant amount you’d never notice.

        If you got an hour of use out of your phone for instance, you’d only lose about 18 seconds runtime.

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          Huh, today I learned. I’d always assumed it was like Bluetooth or location.

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    The number of business that just expect that everyone has already downloaded and installed their app has become ridiculous.

    Best Buy now demands an app be installed for order pick up. They are so sure you’ll have already done that there are no instructions in their parking lot for pick up that don’t include the app, no way to call them, and the lot employees say, “Just use the app and we’ll get your order.” It’s like the 20% tips programmed into just about every payment machine these days. No, I won’t leave you a 20% tip for handing me a receipt.

    Even when going to Best Buy’s service desk the reps looked at me like I was crazy. “No, I won’t install your app to pick up an order” was met with confusion and open irritation. Fuck that.

    And don’t get me started on ‘Reddit is better in our crappy Reddit app.’

    • Evie @lemmy.world
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      Dude same here for the Reddit prompt ! I browse incognito without a profile just to see some headlines… and every ten minutes or if I got to a risque sub, it will stop me and ask for the app download or if I want to stay on the browser… if I wanted the app… I would have gotten it… I am on the browser for a reason…

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          Yeah… Miss boost for reddit…

          Excited it’s coming out for Lemmy though. Right now I am on liftoff and it works well though

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        Try to use “request desktop site”, stuff may be sized weirdly, but at least you don’t get that stupid pop up anymore

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        When something’s flagged NSFW, you can replace the “www” with “old” (e.g. old dot reddit dot com) to bypass :)

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      Fast food is about 30% more expensive if you refuse the app.

      Personal experience:

      Tim Hortons

      Wendy’s:

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      Weird. I can just go to the mobile Best Buy site, pull up my order from my account, and get the barcode they need to scan from there. No need for the app.

      I can do the same with the desktop site.

    • YurkshireLad@lemmy.ca
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      I ordered online and picked up in store at best buy without their app. I showed them the email they sent with the info. No problems at all.

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    How can people push back on this insanity? I don’t want 500 goddamn apps on my phone nor do I want 500 accounts on “portals” or what fucking ever your calling it today.

    I agree with OP, but how do we resist the borg?

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        Yet some local retailers somewhat insist on doing their own app.

        One instead of a website where I could look at their course catalog and book had App Store/Google Play apps. They were terrible, and wouldn’t install on a still-supported Google Pixel phone, a friend with an iPhone tried the Apple version and said it was horrendous and uninstalled it immediately.

        I don’t understand why they went with terrible custom apps, a responsive website would have been so much more convenient and easier to maintain! Also, call me old-fashioned but some things I just prefer doing from the comfort of my desktop with a nice big screen, keyboard, and mouse.

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      In things where I can’t avoid an account, I use an email alias (personally I use Mozilla Relay, but Proton Pass offers logins as well if I recall.

      Edit: for clarity, this adds at least a level of abstraction from my actual data. It’s not the only thing I do, such as blackhole DNS via PiHole, VPN in other scenarios, Tor for others (for those curious, pihole and Tor don’t work at the same time, and pihole and VPN generally doesn’t either without extra work and it’s not compatible with every VPN).

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      One way is to just lie and say you only have a flip phone. There are probably millions of old people that refuse to use smartphones because they don’t understand them and there no reason you can’t pretend to also have a dumb phone.

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    My apartment complex wants me to download some third-party app just to pay my rent, instead of using their perfectly serviceable web portal. I assume they’re getting a data harvest kickback that’s buried in several layers of fine-print legalese, which will be used to send me targeted spam and junk mail. And that data will be sold and re-sold to other parties ad infinitum. Whatever they can collect about my personal life, for sale to any asshole with enough cash in their pocket. Fuck that. I shouldn’t have to deal with this bullshit just to keep a roof over my head.

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      I was visiting family in the city I grew up in and we decided to go to this place that now charges for parking. It’s a city lot. I figured I have to get this app to park. The city app.

      First, it was a nightmare of horrible bad UX and half-assed customization. Second, it took about 15 minutes of bs to pay for parking (time outs, a couple 2fa’s, we need you to use a social but we haven’t set up that login path correctly). Finally, get parking paid, my wife is losing her mind thinking I’m an idiot because it took so long, and then the spam calls started. I literally wasn’t into the building and I was getting spam texts and robo calls. I’m not talking “goods and services I might like” , this was “Canadian border services has determined you have unpaid fines” voicemails and “hi, i just found your number again can u text” type stuff. Just wild.

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        That’s terrible. So much data harvesting out there. It’s crazy. Cities and companies hire out to contractors that also do shady shit to the code to also harvest that data. It’s wild.

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          Yes, agreed. It’s not like it’s a big city but it’s big enough that it was obvious this was either a blatant cash grab or complete mismanagement (laziness/incompetence). Guessing the latter.

      • Evie @lemmy.world
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        Oh I feel this in my soul. I am pregnant and have a two year old… I was and am a huge customer of pampers (and enfamil formula for when my two year old was little) the apps have kick backs… and against my better judgement z I broke down and got these apps for the kick back… I regret it… my email is overwhelmed with spam suddenly… an email I worked hard to get all the spam out of a few months ago… I am also getting random calls and voicemails for services I would never use. It’s so frustrating… I just wanted to the points for the products I normally buy to save a few pennies… but can’t do it with out my data being harvested and being spammed with crap

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      Does your lease precise you have to use the app or own a smartphone ? If not, get a cellphone, like those new 3210. Call them, ask them how to install, or visit their office. Play it dumb. Of they tell you to get a smartphone, tell them to provide you one.

      • BearOfaTime@lemm.ee
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        Or use your bank’s bill-pay service. They’ll mail a check or send it electronically (which is effectively the same as using a debit card).

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    And furthermore: Most of these shitty apps are nothing more than overblown API clients. Which means they didn’t want to build a website and operate a webserver, so instead you provide the processing power for the UI yourself. These apps usually can’t do anything on their own, if you are offline, becaue all the value is generated remotely by the actual server.

    The modern software experience sucks much!

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      When you have a website, you also provide the processing power for executing JavaScript and rendering HTML+CSS.

      Why they would prefer an app (that’s by definition less compatible) is unknown for me, but I can attempt to guess it’s simpler for some reason.

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        It’s about control. Websites cannot control the browser or browser addons. The browser makes it harder to track and control the user. An app by definition allows more hardware access, even if modern mobile OS can control it pretty good. But then again, most users allow everything anyways.

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          It’s not control as in “track and control the user”. It’s control as in “normalising the environment”… if the user can install your app then they can use your service - it’s not a weird issue with a browser add on or cookie or whatever.

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            If it’s proprietary then you can’t confirm what it’s actually doing or change it. Even if the uni has no intentions of being controlling they have unjust control of your computing.

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            Browsers work just fine. The add-ons they don’t like are the privacy ones.

            They want your data.

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    My favorite barber was booked out recently, so I just walked into the next one across the road, which looked new and had no customers inside. Asked for the haircut, and he said sure, what’s your name and email address? I was confused and asked why he would need that, and he said it’s for his app to book appointments and charge customers.

    I walked out without getting a haircut.

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    An app in itself isn’t a bad thing… it’s the requirement that is wrong. Everything these days does seem to be geared around data mining and control. That well has to be getting awfully dry because it’s getting worse and worse.

    You can’t even use many products without having an app that needs to be connected online so it can read your contacts and searches and such. Sites are getting harder to use if you have a DNS ad blocker or VPN on. Not sure where it ends…

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      I can only speak from the experience of one app at one company, but data we collected was for troubleshooting. Mainly because customers will email us stuff like “your app doesn’t work!!! Worst company ever!!” And absolutely no identifying information whatsoever. To make matters worse they’ll email with an email that they didn’t give us as a customer so how in the world are we supposed to help‽
      So we collect enough data so whoever in the company might need to help them can actually do so.
      There’s a lot of “this app is impossible to use!!!” That we find out with enough data collection is just them refusing to hit the GIANT button in the middle of the damn screen that would solve their problem. I hate users.
      I believe we answered questions in the Apple and Google stores that says that we collect information and send it to 3rd parties (because analytics platforms are technically 3rd party) but not to sell it. I don’t know if that distinction is clear on the stores though.

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        I used to work in a job where we had a niche ebook reader app in the major app stores. My favorite review that someone left?

        1 star, Worst game ever.

      • Cihta@lemmy.world
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        Collecting data relevant to the app is ok and logical. It’s collecting unrelated personal info I gave a problem with.

        And i can sympathize with you regarding users. I design control system interfaces and sometimes I go to extremes to make it good for idiots. And i still get calls at 7am, have to drop everything else and drive 40 miles just to point out the giant red ALARM text i specifically put there to make things easier. It’s on the first fucking page!

        It’s nice that remote access is easier now but some of these facility managers… i don’t know who puts their pants on for them because they don’t seem to be able to navigate treacherous logic and reason.

        I hope I didn’t just quote your whole post, still trying to figure out boost hah

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    My apartment “upgraded” us to digital locks and now we have to use an app to unlock our door. I was so pissed the entire time they were installing them. I don’t like the idea that the locks could run out of battery and keep us out, and I feel much more insecure in my apt. It also feels like our comings and goings can be spied on now. I hate this future.

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      The worst part of that is if your apartment management company gets phished then that person can now get into everyone’s apartment without setting off red flags to other residents since they can just unlock and walk right in.

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      Also annoying: you can’t leave the house without your tracking device anymore :/

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      1 year ago

      I installed something similar at my house, just a keypad, not app connected. It’s awesome. But a key will still unlock it. They are wonderful if it’s not connected to the Internet.

      • Sendbeer@lemm.ee
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        1 year ago

        That does not sound awesome either. I Leave the apartment locked up, return to find the front door wide open because the battery died while I was out getting milk.

        My keypad lock has a regular lock as a backup… Why not just do that.

        • emergencyfood@sh.itjust.works
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          1 year ago

          Because your house getting robbed is better than you being trapped inside when there’s a fire.

          But yes, a lock and key is better.

          • XTornado@lemmy.ml
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            1 year ago

            I have never look into this type of locks, but usually with non electric ones they have a way to open from inside without a key for that same reason. Any other way is dumb. So locked by default doesn’t sound bad, if there is a way to open it mechanically from inside, like turning a knob or similar.

      • foofly@lemm.ee
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        1 year ago

        I had the same thing happen. I also found out that’s if I kicked the door hard enough the lock gave way rather than brake.

    • Restaldt@lemm.ee
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      Hey if you ever have to kick your door in make sure to take one or two steps and firmly flatly plant your foot on the door as near to the handle/knob/latch as you can. Try to step into and kick through it in stride. You’ll need as much of your weight thrown into the kick as you can. Remember how pissed you were while they were installing the new locks youll need that

      Do not use your shoulder you will injure it

    • Dizzy Devil Ducky@lemm.ee
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      If the battery goes out do to something like power outage or something else and it remain locked, that sounds like the perfect excuse to “accidentally” start a fire and then claim you were trapped in your home due to the door not unlocking. Bonus points for acting like it shook up your whole life because you lost a lot of your possessions because the complex/building/whatever decided to remove physical locks.

      Extra bonus points if a power outage or whatever genuinely locks you in, a fire breaks out, and you get hurt. In that case, if you have renters insurance, you may not only receive payout for that, but also for suing them if the door remained locked while there was no power.

  • dylanmorgan@slrpnk.net
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    1 year ago

    Funny you mention enshittification, I just watched a talk from Cory Doctorow who coined that term and he pointed out the reason for insisting on an app is that it means you can’t block ads without violating the DMCA. Browsers can have adblocker extensions, apps cannot (unless you hack them.)

    • FlumPHP@programming.dev
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      1 year ago

      it means you can’t block ads without violating the DMCA. Browsers can have adblocker extensions, apps cannot (unless you hack them.)

      I imagine this is just going to lead to more people using DNS ad blockers. My phone literally can’t access your ad server, sorry.

      • DAMunzy@lemmy.dbzer0.com
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        1 year ago

        Private DNS FTW!

        dns.adguard.com

        On Android:

        1. Swipe down and select settings (the gear)
        2. Search for: DNS
        3. Select Private DNS.
        4. Select Private DNS again.
        5. Select Private DNS provider hostname.
        6. Enter: dns.adguard.com
        7. Select Save
        8. Enjoy most ads being blocked in apps.
        9. Might work poorly on public wifi (Walmart wifi for example doesn’t work with a private DNS set).

        On Apple:

        1. Fuck if I know.
      • MyNameIsIgglePiggle@sh.itjust.works
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        1 year ago

        As an app developer some people just get hard for an app and don’t know why they would want one.

        It’s rarely some big plan just an ego thing

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        1 year ago

        Unless someone makes a router that does that in firmware, there’s a lot of people who won’t bother.

        • FlumPHP@programming.dev
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          Honestly, the thing keeping me from rolling it out to my family is that it isn’t easy to override when you do want to see a site. Folks understand turning off uBlock Origin (or clicking proceed). I’ve only used Pi-Hole and NextDNS, but they really need a browser extension that will provide a better error message and an option to allow with a DNS cache clear.

      • Serinus@lemmy.world
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        1 year ago

        If DNS ad blockers get popular enough, there are easy enough workarounds. The workarounds have tradeoffs such as security or stability, but they’ll serve the ads for at least the current year.

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    1 year ago

    Can’t agree more. And the issues go beyond data harvesting. For example, recently, I lost my phone and carried on for a while without it, only to realize we’re building a society in which we are slowly losing our citizenship rights if we don’t have a phone. I found myself locked out from many things, and having to go so many alternate routes, that I had to get a new phone quickly.

    It all happened so subtly, and I saw it happening, but still, it’s hard to believe we came to this point without the people manifesting some sort of opposition. I get even more worried about the developing countries, where not everyone can properly afford a phone.

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      I’ve been called a crazy conspiracy theorist since 2009 and my first Android. Hated all the sync/tracking Google was doing that was killing my battery then. Disable Google, and now I get a full day’s battery, back then.

      People still don’t listen to me about this issue, 10+ years later.

      • eumesmo@lemmings.world
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        1 year ago

        Those google apps are also the number 1 reason of phones getting slower over time and leading people to buy new ones. Fuck google.

        • BearOfaTime@lemm.ee
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          1 year ago

          Yep. Currently setting up my next phone - Pixel 4a. It won’t have any Google services. Gonna just bite the bullet and move on.

    • EngineerGaming@feddit.nl
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      1 year ago

      That’s the reason I stopped using a smartphone in 2020. Never has much problem thus far except for Steam, which required using their app for confirming the trades (even for simple items worth fractions of a penny). I now use an Android VM for this.

      • miss_brainfart@lemmy.ml
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        1 year ago

        If Steam could just do that with standard TOTP already…

        2FA is the only reason I’d need the app, but installing it just for this one feature? Not the only service I have this problem with. Just let me use Aegis ffs

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          Well, I didn’t use it until I started trading items (and these were cheap items worth fractions of a penny, mind you! The ones that drop for free all the time!) I really wish you could confirm such trades as well by just entering your TOTP code from Keepass.

  • Margot Robbie@lemmy.world
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    1 year ago

    I insist on doing as much as I can on my mobile browser to reduce the number of apps I have and only use apps that I feel are useful. Forcing me to use an app for trivial things just means I won’t use your service at all.

    Works pretty well, and one of the things I like about Lemmy is that the mobile browser experience is perfectly fine, it’s good in its simplicity.

  • Marxism-Fennekinism@lemmy.ml
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    1 year ago

    I’m sure we’ve all experienced this…

    Go to example.com

    “Ooops! It looks like you’re on a mobile device, which we for some asinine corporate reason don’t support on our desktop site! No “enable desktop site” won’t make this message go away because we make an unreasonable effort to deny you access to our site. Go to mobile.example.com instead.”

    Goes to mobile.example.com

    “Just kidding! What, you think we were actually going to let you access this without installing something? No, fuck you! This page is literally just a full screen ad for our app and has no access to any other part of platform, download it and agree to it’s fifty permissions before we’ll even give you a glimpse of our content!”