L4sBot@lemmy.worldMB to Technology@lemmy.worldEnglish · 8 months agoKlarna says its AI assistant does the work of 700 people after it laid off 700 peoplewww.fastcompany.comexternal-linkmessage-square55fedilinkarrow-up1147arrow-down14file-text
arrow-up1143arrow-down1external-linkKlarna says its AI assistant does the work of 700 people after it laid off 700 peoplewww.fastcompany.comL4sBot@lemmy.worldMB to Technology@lemmy.worldEnglish · 8 months agomessage-square55fedilinkfile-text
minus-squareflamingo_pinyata@sopuli.xyzlinkfedilinkEnglisharrow-up101·8 months ago with the virtual assistant earning customer satisfaction ratings at the same level as human agents. zero equals zero
minus-squareeskimofry@lemmy.worldlinkfedilinkEnglisharrow-up12arrow-down1·8 months agoTo be fair if your human agents are earning a 0 you can only go up from there. So switching to AI is a no-brainer (lol)
minus-squaretb_@lemmy.worldlinkfedilinkEnglisharrow-up9·8 months agoIf your human agents are earning a 0 perhaps they’ve been given too little time, too little training, and too little tools to resolve the customer’s case.
minus-squareeskimofry@lemmy.worldlinkfedilinkEnglisharrow-up1·8 months agoYou understand that, I understand that… but this company’s execs don’t or won’t. And the cruel thing is THEY are the CEOs and not us. The era of company training and respecting employee intelligence is past us. It’s rare to see.
zero equals zero
To be fair if your human agents are earning a 0 you can only go up from there. So switching to AI is a no-brainer (lol)
If your human agents are earning a 0 perhaps they’ve been given too little time, too little training, and too little tools to resolve the customer’s case.
You understand that, I understand that… but this company’s execs don’t or won’t. And the cruel thing is THEY are the CEOs and not us.
The era of company training and respecting employee intelligence is past us. It’s rare to see.