A majority (64%) of 5,728 people surveyed by Gartner in December 2023 said they would prefer companies not to use AI in their customer service. Additionally, 53%...
Let’s be honest here: they hate that the companies are jerking them around and using bullshit programs to cause even more problems, instead of employing people to solve the problems.
Let’s be honest here: they hate that the companies are jerking them around and using bullshit programs to cause even more problems, instead of employing people to solve the problems.