• 4 Posts
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Joined 1 year ago
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Cake day: July 8th, 2023

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  • Customer support tier .5

    It can be hella great for finding what you need on a big website that is poorly organized, laid out, or just enormous in content. I could see it being incredible for things like irs.gov, your healthcare providers website, etc. in getting the requested content in user hands without them having to familiarize themselves with constantly changing layouts, pages, branding, etc.

    To go back to the IRS example, there are websites in the last 5 years that started to have better content library search functionality, but I guess for me having AI able to contextualize the request and then get you what you want specifically would be incredible. “Tax rule for x kind of business in y situation for 2024”—that shit takes hours if you’re pretty competent sometimes, and current websites might just say “here is the 2024 tax code PLOP” or “here is an answer that doesn’t apply to your situation” etc. “tomato growing tips for zone 3a during drought” on a gardening site, etc.

    I’m in HR so benefits are a big one…the absolute mountain of content, even if you understand it, even experts can’t have perfect recall and quick, easy answers through a mountain of text seems like an area AI could deliver real value.

    That said, companies using AI as an excuse to them eliminate support jobs because customers “have AI” are greedy dipshits as AI and LLMs are a risk at best and outside of a narrow library and intense testing are going to always be more work for the company as you not only have to fix the wrong answer situations but also get the right answer the old fashioned way. You still need humans and hopefully AI can make their work more interesting, nuanced and fulfilling.





  • 3rd type- sees Real wages falling each year, has college debt or car debt or credit card debt or had to buy a new furnace on an installment plan or God forbid wants to take a vacation or or or

    Anyway, this person has to try keep climbing or they will lose their car/ be kicked out of their apartment, nothing in society will support them as they “failed at their job and/or must be lazy”, etc.

    There truly are some doofuses at every level of organization, the closer to the top people more often are playing the cruel game to win, but middle management are hardly the game theory types–they wouldn’t have accepted their job if they were that strategic as there is no winning.

    So depressing to see working class folks going after other working class folks(someone with supervisor or manager or director in their title) because they “have it better”…the latter almost exclusively are trapped in a different fucked up system.